Vault Card Info
Where can I spend my Vault card?
Fuel stations
For example:
- Ampol
- Caltex
- BP
- Shell
- VIBE
Supermarkets
For example:
- Coles
- IGA
- Woolworths
- ALDI
- Foodland
- Foodworks
- Harris Farm Markets
- MILKRUN
- NQR
Variety Stores
For example:
- Kmart
- Reject Shop
- Bodero
- Dollar World
- Big W
- Daiso
Terms & Conditions
Vault Pays-enabled Prepaid Reloadable Gift Card Terms and Conditions and Product Disclosure Statement
*Note, the list provided above is an indicative list and may include other stores
Vault Card FAQ
How does the Vault Card work?
The Vault Card changes the way beneficiaries access benefits by making it easier and quicker to access assistance.
Can I see a list of purchase transactions made with my Vault Card?
If you have a Vault Digital Card, you can view your card balance and transaction history in the Vault Payments app.
If you have a Vault Physical Card, you can view your card balance and transaction history by visiting the online balance checker: https://vaultactivation.com.au/#/balance
Can I use the Vault Card to withdraw cash from an ATM?
The Vault Card can’t be used to withdraw cash.
What if the funds on the Vault Card are not spent within the financial year?
Your funds will remain on your Vault Card.
What should I do if my Physical Vault Card is lost or stolen?
If your Physical Vault Card is lost or stolen, please contact: info@vaultps.com.au
What about security?
Like all payment cards, prepaid cards should be safeguarded and treated like cash. However, our cards are more secure than cash. If your card is lost or stolen, you can report its loss so it can be disabled and replaced, unlike many store cards.
My Vault Card transaction was declined. Why?
- Check that your card has been activated.
- Check your balance.
- The merchant is an unapproved supplier. Your Vault Card can’t be used to purchase gambling, tobacco, or alcohol.
- Check to see if your card has expired.
- You may have tried to enter a PIN instead of signing the merchant’s docket.
- If your card has a CHIP, check that you have entered your PIN correctly.
- Your card may have been reported lost or stolen.
- Your card has been suspended, please contact the Trustee (Four Post Pty Ltd) on 08 6163 0246
- A previous voided or interrupted transaction may have been authorised and the reserved funds have not yet been released.
- Check that the signature on the back panel of the card has been signed.
- Check to make sure your signature on the purchase receipt matches the signature on the back of the card.
- The merchant does not accept Mastercard prepaid cards electronically.
- The merchant does not accept virtual cards.
Are there any special Merchants I should know about?
For petrol station purchases it is better to pay at the counter after filling your tank, rather than using your Vault Card at the pump itself before filling up.
This occurs because even if you need only a few litres of petrol, an authorisation for $49 will be sought, and that $49 will be reserved until the actual value of fuel purchased is posted to the account – sometimes a day or two later.
Are there any fees for using the Vault Card or checking the card balance or transactions?
Checking your card balance or transactions or for any other purpose via the website is free of charge. Phone calls to report a lost or stolen card are also free.
Do Vault Cards have an expiry date?
The Vault Cards must be activated within 12 months, and the card will expire 36 months after activation.
If your card has expired please reach out to contact the Trustee (Four Post Pty Ltd) on 08 6163 0246 and we will organise another card for you.
What is the Vault Card Privacy Policy?
Four Post Pty Ltd adheres to the Australian Privacy Principles. We will not disclose your personal details to anyone except for the purpose of operating the Vault Card programs, or as required by law. All data transmitted through the internet is encrypted. To see our Privacy Policy please click here. (Ross, could you imbed this link with ‘Click Here’ please? https://www.vaultps.com.au/vault-reloadable-closedloop-tcs-pds/)
Why do you need to collect my personal information to activate my Vault Card?
Cardholder information is used for identification and security purposes only. Your information will not be used for any other purpose.